Legal
Refunds, shipping and warranty
What happens if you change your mind, if a parcel goes missing, or if a medallion is ever damaged.
30-day money-back guarantee
If the medallion is not right for your family, write to support@memoriv.com within 30 days of delivery and we will refund the purchase in full. Unused medallions can be returned; if the code has already been claimed we simply deactivate it.
Lifetime warranty
If a medallion ever cracks, fades or stops scanning, we replace it free of charge. The memorial page and everything on it stays exactly as it was — the replacement opens the same page.
Shipping
Medallions ship from our California stock with free tracked US shipping, usually dispatched the same business day and delivered in 1–2 business days.
Damaged or lost parcels
Send us a photo of the parcel within 14 days of delivery and we will reship immediately at no cost. Parcels lost in transit are replaced free of charge.
How to reach us
Every refund, replacement and warranty request starts with one email to support@memoriv.com — no forms, no phone queue.
Questions? Write to support@memoriv.com.