Shipping policy

Shipping Policy

1. Introduction

Thank you for choosing Memory for your purchases. This delivery policy outlines the terms and conditions for the shipment of all orders placed on our website. By using our services, you agree to this policy.

2. Warehouse Location and Shipping Methods

Our warehouse is located in California, USA. We partner with the following carriers to process and deliver your orders:

  • UPS: Delivery takes up to 5 business days.
  • USPS: Delivery takes up to 7 business days.

Delivery within California can be made the next day, while delivery times to other states may vary. In most cases, delivery will take up to 4 business days.

3. Order Processing

All orders are processed within 24 hours of receipt. Orders placed on weekends or holidays may face processing delays. We are not responsible for delays caused by third parties or unforeseen circumstances such as weather conditions or strikes.

4. Order Tracking

Once your order is processed, you will receive an email with a tracking number that allows you to monitor the delivery status. You can also use the "Track Order" tab on our website.

5. Delivery Issues

If your order is lost or damaged during delivery, please contact our customer support via email at memorivcom@gmail.com. We will provide necessary assistance and information for contacting the carrier.

6. Returns and Incorrect Items

If you receive the wrong or defective item, contact us within 7 days of receipt, and we will promptly resolve the issue. Returns or exchanges are available within 30 days.

7. Legal Compliance and Notification

Our delivery policy complies with applicable U.S. laws, including the Mail, Internet, or Telephone Order Merchandise Rule. Customers will be informed of any delays or changes in a timely manner.

8. Clarity and Transparency in Shipping

We offer several shipping options with clear processing and delivery timelines, ensuring a straightforward and transparent purchasing process.

9. Liability and Disclaimers

While we strive for timely and safe delivery, we are not liable for delays caused by carriers or force majeure events, but we will provide support to resolve such situations.

10. Customer Support

Our customer support team is ready to assist with any delivery-related inquiries. Please contact us using the details provided above.

11. Policy Updates

Memory reserves the right to modify this delivery policy in accordance with changes in legislation and market conditions. Changes take effect upon publication on our website.

12. Contact Information

For all questions related to the delivery policy, please contact us:

  • Phone: +14844578833
  • Email: memorivcom@gmail.com
  • Legal company name: Memory LLC
  • Address: Krańcowa 16, 02-493 Warsaw, Poland
  • KRS: 0001104698
  • NIP: 5273111698
  • REGON: 528588929